Business Quality Control

Filed in archive business tips on December 18, 2006

Dan Morrill has recently posted a good and very thought-provoking two-part article entitled Zen and the Art of Being a Small Business.

On its second part, Morrill touched the topic of Quality control which is very timely since the year is about to end and it's one of the most important part of a business that I've been trying to work on.

Always have quality control over your own work or the work of your employees before going to the client. While you might trust your employees and want them to have a good time at work, always have a review session of the work before it goes to the client. Does it meet exactly the stipulations of the contract?... How far into the contract did you go, and did you give more value than they were expecting?

It could be a tad difficult to standardizing all the processes involved in my business. But checking out whether I've been providing the service that my clients have been expecting of me and how I can even surmount their expectations do help a lot.

And although I haven't been receiving complains, I know there is always room for improvement. A regular review of my business plan surely helps me know if I've been straying or if I'm heading to the right direction.

How do you work on your business' quality control aspect?